Terms & conditions.

1. Agreement and company

These Terms & Conditions (“Terms”) form an agreement between Bis Asia (S) Pte. Ltd., a Singapore company trading as AsiaBIS (“AsiaBIS”, “we”, “us”, or “our”), and the person or organisation accessing or using our services (“you” or “Client”). By accessing the services, creating an account, placing an order, or accepting a proposal, you agree to these Terms.

A proposal, order confirmation, statement of work, subscription order, or other signed agreement may contain additional terms. If there is a conflict, the signed agreement or specific order terms control for that service, followed by these Terms.

2. Eligibility and accounts

Our services are intended for lawful business and professional use by persons aged 18 or older. If you use them for an organisation, you confirm that you are authorised to bind or act for that organisation.

You must provide accurate account information, keep credentials and verification codes confidential, restrict access to authorised users, and notify us promptly of suspected misuse. You are responsible for activity performed through your account unless caused by our breach of duty. Accounts may not be shared, sold, or transferred without our written consent.

3. Our services

AsiaBIS may provide:

• company search and business-information products;
• business profiles, credit reports, and document retrieval;
• enhanced due diligence, litigation, sanctions, adverse-media, ownership, and reputation research;
• site visits, operational verification, local enquiries, and other lawful field intelligence;
• platform access, case management, report delivery, and follow-up support; and
• custom research described in an accepted proposal or statement of work.

Availability, scope, sources, timing, and deliverables vary by market, subject, and assignment. We may decline or narrow work that is unlawful, unsafe, disproportionate, outside our capabilities, or inconsistent with our Code of Conduct.

4. Orders, fees, and payment

Website descriptions and displayed prices are invitations to order and may be updated before acceptance. An order is accepted when we issue an order confirmation, begin work, or otherwise confirm acceptance. Custom scopes may require written approval and advance payment.

Unless stated otherwise, prices are in US dollars and exclude applicable taxes, duties, bank charges, and third-party disbursements. Payments may be processed by an independent payment provider under its terms. You authorise us and the provider to process transaction information necessary to complete, reconcile, reverse, or refund a payment.

Account credits are not legal tender, have no cash value, and may be used only as stated in the applicable offer. Cancellation or refund eligibility depends on the order, work already performed, third-party costs, and any mandatory law. Custom or commenced research is generally non-cancellable unless we agree otherwise in writing.

5. Delivery and client cooperation

Delivery estimates are good-faith estimates, not guarantees. Registry delays, source availability, local holidays, access restrictions, safety issues, client changes, and events outside reasonable control may affect timing. We will communicate material delays where practicable.

You must provide clear instructions, relevant identifiers, lawful purpose, timely responses, and any authority or consents needed for the assignment. We are not responsible for delay, additional cost, or reduced usefulness caused by incomplete, inaccurate, late, or unauthorised client information.

6. Permitted use of services and reports

Subject to payment and these Terms, we grant the Client a limited, non-exclusive, non-transferable licence to use purchased deliverables for its internal business purpose and the decision or workflow described in the order. Reports may be shared with the Client’s professional advisers, affiliates, financiers, or decision-makers who have a need to know and are bound by confidentiality, unless the order states otherwise.

You may not publish, sell, sublicense, build a database from, train a model on, or commercially redistribute our reports or platform data without written permission. A report must be read as a whole, including its date, scope, source notes, qualifications, and limitations.

7. Your instructions and materials

You retain ownership of materials you provide. You grant us a limited right to host, copy, analyse, translate, and share them with authorised personnel and providers as necessary to deliver the services, maintain quality and security, and comply with law.

You confirm that your instructions are lawful and that you have the necessary rights, authority, notices, and consents to provide the materials and request the work. You must not ask us to obtain information through hacking, deception, harassment, unlawful surveillance, bribery, or another improper method.

8. Intellectual property

AsiaBIS and its licensors retain all rights in the website, platform, branding, software, search tools, databases, taxonomies, templates, methodologies, report formats, and pre-existing materials. Except for the limited report-use licence above, no right is transferred by implication.

Feedback may be used to improve our services without payment or restriction, provided we do not identify you publicly without permission. Third-party records and content remain subject to their respective rights and terms.

9. Confidentiality

Each party must protect non-public information received from the other, use it only for the relationship, and disclose it only to people who need it and are subject to suitable confidentiality duties. This does not apply to information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction.

A party may disclose confidential information where required by law or a competent authority and, where legally permitted, should provide reasonable notice. We may preserve records required for legal, security, professional, insurance, backup, and audit purposes subject to continuing safeguards.

10. Sources, dates, and analytical limitations

Company information and due diligence involve records created and maintained by third parties. Registries may be incomplete, delayed, inconsistent, or unavailable; names may be transliterated differently; and circumstances may change after the retrieval date. Field observations and human-source information may be limited by access, memory, perspective, and verification.

We apply reasonable professional care within the agreed scope, but do not guarantee that any source is complete, current, error-free, or sufficient for every decision. Reports are business information, not legal, tax, accounting, investment, or regulatory advice. You remain responsible for your decisions and for obtaining specialist advice where appropriate.

11. Prohibited conduct

You must not:

• use our services unlawfully, fraudulently, discriminatorily, or to harm, intimidate, or harass a person;
• circumvent authentication, probe security, introduce malicious code, or interfere with service operation;
• scrape, bulk extract, reverse engineer, or use automated access except through an authorised interface;
• misrepresent a report, remove notices or limitations, or present our analysis as your own independent verification;
• use data to make a decision prohibited by applicable employment, credit, privacy, sanctions, or discrimination law; or
• permit an unauthorised third party to access an account, platform, or deliverable.

12. Disclaimers

To the maximum extent permitted by law, the website, platform, and services are provided on an “as available” basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation, except to the extent a warranty cannot lawfully be excluded.

We do not warrant a particular commercial outcome, risk rating, registry response, source result, or decision. Nothing in these Terms excludes an express commitment in an accepted proposal or signed agreement.

13. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation. Subject to that, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, opportunity, goodwill, anticipated savings, or data, arising from the services.

To the maximum extent permitted by law, our total aggregate liability arising from an affected order or service will not exceed the fees paid or payable to us for that order or service during the twelve months preceding the event giving rise to the claim. The limitations apply regardless of the legal theory and only to the extent reasonable and enforceable under law.

14. Suspension and termination

We may suspend access or performance where reasonably necessary to address non-payment, security risk, suspected illegality, breach of these Terms, misuse, sanctions exposure, safety concerns, or material harm. Where practicable, we will give notice and an opportunity to remedy.

Either party may terminate an ongoing subscription or agreement as its specific terms allow. Accrued payment obligations and provisions concerning confidentiality, intellectual property, report use, disclaimers, liability, and disputes survive termination. We may retain or delete account data in accordance with our Privacy Policy and legal obligations.

15. Governing law and disputes

These Terms and any non-contractual obligations arising from them are governed by the laws of Singapore. The parties will first attempt in good faith to resolve a dispute through written notice and discussion. If it is not resolved, the courts of Singapore have exclusive jurisdiction, unless a signed agreement provides a different dispute-resolution process.

16. Changes and contact

We may update these Terms to reflect changes in law, services, risk, or operations. Updated Terms apply from the effective date shown here. If a material change affects an active subscription, we will provide reasonable notice where practicable. Continued use after the effective date constitutes acceptance, except where law requires another form of consent.